The Hengoed Care

privacy policy

At Hengoed Park, we are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide while using our website. By accessing or using our website, you consent to the terms and practices described in this policy.

Information We Collect:

We may collect both personally identifiable information (PII) and non-personally identifiable information (Non-PII) from visitors to our website. The types of information we collect may include, but are not limited to:

  • Name
  • Contact information (e.g., email address, phone number)
  • Address
  • Date of birth
  • Health-related information (only when voluntarily provided)
  • IP address
  • Browser type and version
  • Operating system
  • Date and time of access
  • Pages visited
  • Referring URL

Use of Information:

We will use the information collected for the following purposes:

  • Providing our services and maintaining your care plan.
  • Contacting you in response to inquiries or requests.
  • Sending important notifications, such as changes in services or policies.
  • Improving our website and services based on feedback and usage patterns.
  • Complying with legal obligations.

Disclosure of Information:

We will not sell, rent, or lease your personal information to third parties. However, we may disclose your information in the following circumstances:

  • With your consent or as otherwise required to provide our services.
  • To our trusted third-party service providers who assist us in operating our website and services.
  • To comply with legal obligations, such as responding to court orders or lawful government requests.
  • In connection with the sale, merger, or acquisition of all or part of our company.

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies may collect Non-PII about your browsing behaviour. You can choose to disable cookies through your browser settings, but please note that this may affect certain website features.

Third-Party Websites:

Our website may contain links to third-party websites. We do not have control over the privacy practices of these websites and are not responsible for their content or actions. We encourage you to review the privacy policies of these third-party websites before providing any personal information.


We take reasonable measures to protect the personal information we collect from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Children’s Privacy:

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to remove the information from our records.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. The most current version will be posted on our website, along with the effective date of the policy.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at

By using our website, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our website.

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